Terms of service

Last updated: November 4, 2026

This is a translation provided for convenience. If there is any discrepancy, the Spanish version prevails.

These terms govern the use of Vitrecia, the Power BI report portal service offered by Cristian Moreno Jaramillo, sole proprietor (persona natural comerciante), Tax ID (NIT) 1000083882-6, domiciled in El Carmen de Viboral, Antioquia, Colombia ("we" or "us"). By creating an account, purchasing a plan or using the service, you accept these terms on behalf of the organization you represent.

1. The service

Vitrecia lets you publish Microsoft Power BI reports in a portal with your organization's brand, manage users, permissions and accounts, and review usage. In the "your own Power BI" option, the reports and their capacity belong to your organization; in the "all-inclusive" option, we host them on our Microsoft Fabric capacity, in a space dedicated to your organization.

2. Account and responsibilities

• You are responsible for the accuracy of your registration details and for keeping your credentials confidential.
• You decide who can access the portal and what each person can see. You must be authorized to share the information you publish.
• You may not use the service for unlawful activities, to compromise the security of others, or to resell the service without a written agreement.
• Microsoft, Power BI and Microsoft Fabric are subject to their own terms, which your organization accepts directly with Microsoft when it uses their services.

3. Plans, prices and payments

• Prices are published on the site in US dollars (USD) and may include a one-time setup fee.
• Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle processes card payments, issues the invoice, handles the taxes that apply in your country, and handles billing and refund inquiries.
• Subscriptions renew automatically at the end of each period (monthly or yearly) until they are cancelled.
• We may change prices with at least 30 days' notice; the change applies from the next renewal.
• If a payment fails, the service continues during a grace period; after that, access to the portal is suspended until the payment is settled.

4. Free trials

We may offer free trial periods. When the trial ends, the portal is suspended unless a plan is purchased. Trial data is kept for 30 days in case you decide to continue.

5. Plan limits

Each plan has limits on active users, reports and accounts. The portal prevents exceeding those limits; you can buy additional users or change plans at any time.

6. Availability and support

We use commercially reasonable efforts to keep the service available and secure. The service depends on third-party providers, especially Microsoft (Power BI, Fabric and Entra ID); we are not responsible for outages attributable to them. Support is provided through the channels and response times of each plan.

7. Data and ownership

• Your information and your reports belong to you. We only process them to provide the service, as described in the Privacy Policy.
• The software, the Vitrecia brand and its visual elements are our property. Your subscription grants you a non-exclusive, non-transferable right of use while it is active.
• When the service ends, you may request your reports (.pbix files in the all-inclusive option) within the following 30 days; after that, we delete the portal's information.

8. Cancellation and termination

You can cancel your subscription at any time from Billing; the cancellation takes effect at the end of the paid period. We may suspend or terminate the service if these terms are breached, with prior notice except in cases of unlawful use or security risk. Refunds are governed by the Cancellation and Refund Policy.

9. Liability

To the maximum extent permitted by law, our total liability for any claim related to the service is limited to the amount paid by your organization in the 12 months before the event giving rise to the claim. We are not liable for lost profits or indirect damages.

10. Governing law

These terms are governed by the laws of the Republic of Colombia. Any dispute will first be addressed directly between the parties; if it cannot be resolved, it will be submitted to the competent courts of Colombia, without prejudice to the consumer rights granted to you by the law of your country.

11. Electronic acceptance and communications

• You accept these terms electronically by ticking the corresponding box. Under Colombian Law 527 of 1999 that acceptance is fully valid, and we keep a record of the date, time, IP address and version of the terms you accepted.
• We will email you the messages needed to provide the service: access, passwords, account notices, billing and changes to these terms. Marketing messages are only sent if you authorize them, and you can withdraw that authorization at any time.

12. Identification and contact

The service is provided by Cristian Moreno Jaramillo, sole proprietor (persona natural comerciante), Tax ID (NIT) 1000083882-6, domiciled in El Carmen de Viboral, Antioquia, Colombia. For any matter regarding these terms, requests, complaints, claims and notices, including legal ones, write to us at soporte@vitrecia.com or use the requests and complaints form, which gives you a reference number to follow up.