Cancellation and refund policy
Last updated: November 4, 2026
This is a translation provided for convenience. If there is any discrepancy, the Spanish version prevails.
We want buying Vitrecia to be simple and risk-free. This policy explains how to cancel and when a refund applies. Payments are processed by Paddle.com as Merchant of Record; approved refunds are returned to the same payment method through Paddle.
1. Cancellation
- You can cancel your subscription whenever you want from Billing → Cancel or pause, or by writing to us.
- The cancellation takes effect at the end of the period already paid: you keep access until that date and you are not charged again.
2. 14-day guarantee
If you are not satisfied with your first purchase, we refund the amount of the first subscription period if you request it within 14 calendar days after the payment.
3. Renewals
Renewal charges are not refundable, unless the charge was made in error or the cancellation was requested before the renewal and was not applied. For yearly plans cancelled after the first 14 days, unused months are not refunded; access continues until the end of the paid year.
4. Setup
The one-time setup fee (all-inclusive plans) is refundable only if we have not yet started publishing your reports.
5. Plan changes
When you upgrade, the prorated difference for the current period is charged immediately. When you downgrade, the remaining balance is credited to the following charges.
6. How to request it
Write to us at soporte@vitrecia.com with the purchase email and the order number shown on your Paddle receipt. You can also contact Paddle directly from the link in your receipt. Approved refunds are returned within 15 calendar days; the time they take to appear depends on your bank.
7. Templates
Store templates are digital content delivered immediately for download; therefore they are not refundable once downloaded, unless the file is damaged or does not match the description: in that case we replace it or refund you.
8. Consumer rights
This policy does not limit the rights the law of your country grants you as a consumer. If you are a consumer in Colombia (Law 1480 of 2011):
- Right of withdrawal: the law allows excluding services that start immediately with your agreement, like this one; even so, the 14-day guarantee lets you request a refund of the first period.
- Payment reversal: if you paid by card or another electronic method and were a victim of fraud, the transaction was not requested, the service was not provided or does not match what was offered, you can request the reversal within 5 business days of finding out, from us at soporte@vitrecia.com and from the issuer of your payment method.